Return and Refund Policy
Shipping, Returns and Exchanges.

Wrong design, wrong wording, defective product: one photo of the shipping label on the package received, one photo of the entire product on a flat surface, one photo focusing on the issue in close distance. We will use this information to look into a replacement/refund and prevent future errors. If the buyer does not want to get a replacement and requests for a refund, sending photos (proof) is needed (we may ask to return the product to the return address) and if the buyer failed to prove that the items were defective and therefore rejected the buyer’s claims. Please note that customers are responsible for return shipping rates. *Not eligible for refund/ replacement: Any unauthorized returns, or exchanges of items that are washed, worn, or damaged will not be eligible for a refund or replacement The customer does not return the order The customer is not satisfied with the product but the product does not have a problem (For example, the customer is not satisfied with coloring, texture, smell, the item does not fit, etc.) The customer filed for a refund (return of charge) from a credit card company. The customer has already received a refund other than this service. The customer does not provide detailed information related to their refund claim (For example: We may ask the customer to submit the images of the product and the statement of delivery.) Have Basis for the claim was due to a natural disaster, abnormal climate, planned blackout, or other unavoidable cause.
- Confirm the recipient’s address and a deadline for replying to our email
- Redelivery surcharge $5
*Important: The package will be destroyed, and we shall not be liable for any loss or damage whatsoever, also we shall not accept a refund request in those cases:
- If the buyer’s response is overdue
- If the buyer does not pay the surcharge of $5 in time
- If the buyer refuses to get the package for any reason and requests a refund. Kindly note that our products are customized and produced only when the buyer places the order, so we do not accept returns/exchanges.
Payment.
